First call – home from hospital

Helping people to regain independence at home by providing practical and emotional support whilst maintaining their dignity

 The British Red Cross first call service aims to provide short-term practical and emotional support at home for up to 8 weeks helping people regain their independence.

We offer:     160223 First call

  • Support when you come home from hospital
  • Assist people to live more independently in their own home
  • Companionship and social visits by our staff and volunteers or telephone support if visits are not required
  • Practical help including light housework, assistance with meals/drinks, shopping and collecting prescriptions
  • Assistance with filling in forms

The service is invaluable in assisting people to build their self-confidence and their ability to cope.  During the 8 weeks we will provide additional advice and support by signposting to other organisations if required. Where our support is not suitable we will do our best to enable a smooth process of referral to other services as appropriate.

Our service is delivered by fully trained staff and volunteers who will listen in a confidential and non-judgemental way.

Who can benefit from this service?
Our service is available to any adult. Referrals can be accepted from:

  • individuals
  • family members
  • friends and neighbours
  • adult social care, hospitals and other health care and voluntary sector professionals

If you are making a referral on behalf of someone else please ensure that you have their permission to do so. To make a referral please contact us on:
Tel: 0345 054 7171         Fax: 01476 572699  Email

This service is funded by donations received.

How you can help
Volunteering for the British Red Cross is a great way to learn new skills and make a difference to people’s lives. As a First Call volunteer, you will have the rewarding experience of helping people who need a little extra support at home to maintain their independence. If you would like to become a volunteer or find out more about what is involved, please contact:

British Red Cross, Red Cross House, Hatton Close, Moulton Park, Northampton NN3 6SU          Tel: 0345 054 7171

We welcome people from all backgrounds and sections of the community.