Birds are moulting at this time of year (says Nick Watts from Vine House Farm, Deeping St Nicholas). When they are moulting they cannot fly as fast as when they have a full set of wing feathers so they tend to keep under cover. Their wing feathers moult at the same time on both sides and lose the same feather, so the growth of the new feathers are synchronised.
|Consumers will be better protected against nuisance calls, and vulnerable customers treated more fairly, when new strengthened rules are introduced on Monday 1 October 2018.
Last year, Ofcom completed a comprehensive review of the General Conditions – the regulatory rules that all communications providers must follow to operate in the UK. The aim of the review was to update their rules to ensure that consumers have the protection they need against sharp practices, and to support Ofcom’s enforcement work. The resulting changes place tougher requirements on all UK communications providers, in a range of areas including nuisance calls, complaints handling and the protection of vulnerable customers.
In summary, the new rules will:
Help to better protect people against nuisance calls
Require telecoms companies to treat vulnerable customers fairly
Help ensure that complaints and customer requests are handled appropriately
|Message Sent By
Susan Fletcher (Police, Crime Prevention Officer, Northamptonshire)